FAQ

What is a timedelay for?

Having a timeframe between sending us your ATOM and recieving the mixed ATOM is another layer of security against blockchain analysis.

What is a mixing code for?

Take a look at the question "How does your mixer work?".

What is the letter of guarantee for?

Since we do not keep any logs we could ask for your letter of guarantee if you have any question related to your mixing order/transaction with us. You should always download and keep it until you recieve your mixed ATOM.

Why shouldn't i send ATOM directly from an exchange?

In case the ATOM you sent didn't cover the fixed fee or you sent us more than we currently can mix the ATOM will be refunded to the address it came from. Exchanges mostly use one single large "Hot wallet" to send out withdrawals customers requested.

How does your mixer work?

After recieving your ATOM we will send you premixed ATOM from our reserve to your new address. Your old ATOM will be added to our reserve. With your first order you will recieve a mixing code. It is important to write this code down for using our service the next time so you wont get your old ATOM back.

What is a blockchain analysis?

If you take out 9127$ out of your bank account and an hour later someone comes in and deposits 9127$ the bank could guess the money is somehow related. The same goes for the ATOM blockchain. If the second person waited another 2 days and only deposited 9000$ it wouldn't be as obvious. For that reason we have a timedelay and a random fee.

What's your policy on logs?

It's simple. We do not keep any.

What's the maximum amount to mix?

On every order the currently max amount possible to mix with your mixing code will be shown.

What's the minimum amount to mix?

You have to send at least 0.1 ATOM since that is our fixed fee per mixing order with us. Every Wei above gets mixed. Please take a look at the next question and our fee calculator.

What are your fees?

For every address generated from us we take a fixed fee of 0.1 ATOM and less than 2% of the total amount (after the fixed fee). The 'less than 2%'-fee is randomly generated to prevent blockchain analysis based on the transaction amount.

What happens if less than the fixed fee gets sent to the generated address?

If the transaction value covers the transaction gas costs for sending it back we will return the sent ATOM. Carefull: Generated addresses are valid for one transaction only! After the insufficent transaction the address wallet will be wiped from our server.

What happens if i send a second transaction to the generated address?

You're out of luck. Addresses only stay active for 48 hours or one transaction. Whichever occurs first.

How long does it take to mix my ATOM?

After we recieve your ATOM it will take up to 5 minutes (we're waiting for 12 block confirmations) for you to recieve your mixed ATOM.

How can i reach out to you?

[email protected] - Please consider encrypting your message using our public key from the next FAQ section.

What's your PGP public key?

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